FAQ’s and Policies

WHEN YOU PURCHASE FROM Queen KM Cosmetics LLC. YOU ARE AGREEING TO OUR POLICIES AND OUR PROCESSING TIMES


 How long is shipping? 

DUE TO COVID-19 Processing time is currently 2-7 business days+ the USPS shipping time after the package had been dropped off. 

For wholesale orders processing time is 7-14 days + USPS SHIPPING TIME ONCE YOUR ORDER IS DROPPED OFF AF THE USPS

How can we contact customer service? 

You can contact customer service at Queenkmcosmetics@gmail.com 

My order says delivered but it is not here,why?

If This situation ever occurs contact your local post office with your tracking information,Queen KM Cosmetics prides in packaging your orders within lots of love and care, we always make sure that your order is packed well and in great condition before we drop it off at the post office, how ever after we drop packages off at the post office WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES.